We have a saying at A Family Member HomeCare: “You Can’t Train Nice.”
Almost any so-called caregiver can be trained to assist with activities of daily living. And we have hundreds of applicants who come to our offices annually who can perform these important tasks, but just being skilled with ADLs, activities of daily living, is not at all enough to give proper senior care to our Florida clients. Where we stand apart from other Florida home health agencies in that our caregivers must have a great personality too!
Meet our Team:
Brian Gauthier, CEO. Brian has been CEO of A Family Member HomeCare since 2002. He is a graduate of Western Michigan University in business and music, holds an MBA with specialization in Health Sector Management and Policy from the University of Miami and has a Master of Arts degree in Gerontology from the prestigious Davis School of Gerontology at the University of Southern California. He is a current member of the Florida Healthcare Executive Forum and the National Association for Home Care and Hospice. Brian serves on the board of the Joseph Meyerhoff Senior Center/Southeast Focal Point and volunteers at the Hospice by The Sea Care Center in Memorial Hospital South. Community service work includes President of the Rotary Club of Hollywood and co-chairing the Leadership Hollywood Program for the Greater Hollywood Chamber of Commerce, and he was awarded Broward Volunteer of the Year in 2010 for his service to the local community.
Veronica Velasquez, VP Operations. Veronica has been with A Family Member HomeCare for ten years and manages the company’s day to day operations. She has a degree in Business Administration from Ecuadorian University, and an MBA from the University of San Francisco, Ecuador. Her interests outside of work include music, sports, volunteering at church, her son’s school, and in the Hospice by The Sea Care Center at Memorial Hospital South.
Novlett Miller, Care Relations Manager. Novlett manages the Client/Caregiver relationship by selecting, coordinating, scheduling and managing caregivers for our clients. Novlett has been with A Family Member HomeCare for over eight years. She is good at selecting the appropriate caregivers for our clients because she herself was an outstanding caregiver to one of our clients for many years! Novlett is pursuing her degree in Health Service Administration at Broward College and has a certificate in Medical Administration. She enjoys spending time with family and friends and volunteers weekly at the Hospice By the Sea Care Center in Memorial South Hospital.
Keshia McLean, Care Relations Manager. As a Care Relations Manager Keshia is responsible for monitoring our Client/Caregiver relationships by selecting, coordinating, and scheduling appropriate caregivers for our clients. Keshia has been with A Family Member HomeCare now for over five years. Like Novlett she is gifted at selecting the right caregivers for our clients because she herself was an outstanding caregiver for our clients! She is currently enrolled in the Occupational Therapy curriculum and volunteers weekly at the Hospice By the Sea Care Center in Memorial South Hospital in Hollywood.
Terris Mignott RN, Director of Nursing. Terris began her career at Beth Israel Hospital in New York and has worked in surgery, orthopedics, and telemetry. She has been training Caregivers for over ten years. She has been with A Family Member HomeCare for four years. As Director of Nursing her responsibilities include testing and evaluating Care personnel to facilitate proper Client needs matching, performing Client evaluations for intake and LTC insurance claims, developing and updating the Client Plan of Care, administering Alzheimer’s training, and monitoring the A Family Member HomeCare Quality Assurance Program. Outside interests include volunteering as church organist for two different churches every Sunday.
Fabiola Carofilis, CFO. Fabiola has been with A Family Member HomeCare for five years and as CFO, manages the agency payroll, billing, insurance, banking, and finance functions. “Fabi” has her degree in finance from Universidad delPacifico in Ecuador and an MBA from Phoenix University. Outside of work she enjoys playing piano, going to the beach, and being with family. She volunteers at the HBS Care Center at Memorial Hospital South.
Nena Sanchez, Long Term Care Insurance Specialist. Nena is responsible for filing insurance claims and assisting with payroll and billing. She has been with A Family Member HomeCare for over five years. She is soon to complete her degree in international business with a marketing minor from Florida Atlantic University. She loves baking, scrap booking, and going to the beach, and also volunteers for HBS.
Adriana Solana, Administrative Assistant. Adriana’s voice is usually the first one you hear when calling the office. In addition to directing incoming phone traffic, Adriana assists with the Caregiver application process and the Weekly Flow Sheet process and works on special projects. She enjoys spending time with family, music, movies, crafts and swimming. Adriana also volunteers for HBS at Memorial South Hospital in Hollywood.
Alison Stoller, RN Director of Nursing. As a Director of Nursing Alison (Ali) is responsible for performing Client assessments at intake, and establishing physician relationships in order to improve our Client’s compliance with their respective physician’s disease management practice patterns. Ali is a Certified Senior Advisor. She has a degree in Spanish from Trinity College and her BS in Nursing from Cornell University. She has worked at Memorial Sloan-Kettering Cancer Center, UC San Francisco Hospital, and Memorial Regional Hospital.
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For our clients, we select caregivers who:
- are patient and understanding, compassionate and kind, humble and empathic, intelligent and responsible, and sweet and cheerful.
- are proactive, taking the initiative in asking our clients periodically if anything is needed.
- actively engage our senior clients in order to provide physical, psychological, and social supports making them feel safe, content and happy.
Another way in which our agency stands out from other home health care agencies in Florida is that we support our caregivers with a responsive live 24-hour support team, comprised of a Client Manager, a Care Relations Manager, a Director of Nursing, and a Telephony Manager. Our caregivers receive prompt administrative support and are treated with the respect and dignity that they deserve. Because we treat our Caregivers well, they have less stress in their lives and are better able to focus on providing the loving care and compassionate support that our senior clients deserve!
A Family Member HomeCare assigns only certified Home Health Aides in Florida, Certified Nurse Assistants, RNs, LPNs, and Care Companions. Our certified caregivers must have the appropriate experience to provide senior home care in Florida for our clients. Our proprietary screening processes go far beyond the State of Florida Agency for Health Care Administration requirements and include:
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- Liability coverage to $1,000,000 and theft coverage to $300,000
- Workers’ Compensation Protection
- Bi-Annual Nationwide Background Screening. State of Florida requirement is once every five years.
- Motor Vehicle Report
- Drug Screening
- 104 Question Written Test and 40 Point Clinical Skills Assessment in our own Screening Rooms.
- Credentials Check
- Physical Health Screening
- Reference Verification
Caregiver Profile: Marlene
Marlene is originally from Bolivia and has been living in South Florida for eight years. She has been working elder care in fl now for seven years, six of those years for A Family Member Home Care Florida clients. In addition to English, Marlene speaks Spanish, German, and Portuguese. She has her associates in computer science.
Caregiver Profile: Jean
Jean is originally from Jamaica and has been living in south Florida for twelve years. She has been working in elder services in Florida now for 24 years, nine of those years with our home care agency.
Caregiver Profile: Jackie
Jackie is also originally from Jamaica and has been living in south Florida for ten years. She has been working in elder care in Florida for 10 years, five of those years caring for the elderly with us. She is currently enrolled in nursing school.
Caregiver Profile: Michelle
Michelle is also originally from Jamaica and has been living in south Florida for ten years. She has been working in eldercare in Florida now for 6 years, six of those years with our clients. She is currently enrolled in nursing school.
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